SLC Client Service Bureau Open Saturday * Client Service Staff Doubling

Over the last few days, the SLC Client Service Bureau has been experiencing an extremely high volume of calls. We recognize that many callers have waited for long periods of time and we apologize for any inconvenience these delays have caused. However, we want you to know that we are fully committed to providing as much assistance as possible and are working around the clock to minimize future delays.

The SLC is doubling the client service staff at our call center to help respond to questions received by phone, fax and e-mail. Additionally, the SLC Client Service Bureau will be open on Saturday, April 11, from 9:00 A.M. to 2:00 P.M. ET.

Should your call be delayed, here are some other channels of communication that you can use to get your questions answered. You may:

1. Check our Web Site, http://www.slcfund.org, for the many fact sheets, advisories, and tips we have added over the past months to help you in the application process.
2. If you do not have Web access, documents can be obtained using the SLC's new toll-free, fax-on-demand service. The number is 1-800-959-0733.

If delays persist, you can also send your questions via e-mail to question@slcfund.org or via fax to 1-888-276-8736.

Again, we regret any inconvenience this may have caused and we very much appreciate your patience and cooperation in making this start-up phase of the Universal Service Program for Schools and Libraries a success for everyone.